PRINCESS VICTORIA charges for USA and Canada state, local, and county taxes for online transactions based on the shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada, Toronto, Vencor, British Columbia, and Calgary. For GCC, VAT will be charged at a local rate.
2. What personal information is collected?
To use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth date, message, and gift recipients’ names, addresses, telephone numbers, and email addresses. For more information, including how this information may be used, please see our Privacy Policy at www.princess-victoria.com/privacy.
3. How is my personal information safeguarded?
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third-party business partners to whom we transfer any data will provide sufficient protection of that personal information.
4. How do I authenticate a Princess Victoria product?
All items purchased from a PRINCESS VICTORIA showroom or at www.princess-victoria.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact customer service at cs@princess-victoria.com for specific information.
5. Is gift wrapping available?
Yes, items may be gift wrapped in our signature PRINCESS VICTORIA black gift box tied with PRINCESS VICTORIA logo-printed ribbon and embellished with a personalized gift label. Gift-wrapping is $10.
6. When I put something in my shopping cart, does it mean the items are available?
Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.
7. Do I have to sign for my package upon arrival?
Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.
8. How can I check the status of my order?
If you have registered, you can follow the progress of your delivery by signing into your account and selecting my account followed by order status.
9. Do I need to set up an account to place an order?
You can shop at PRINCESS VICTORIA LUXURY FASHION & COSMETICS without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
10. What are your shipping methods and costs?
We offer complimentary ground shipping via UPS for all worldwide orders.
Your ground order will be delivered within 5 to 7 business days. Once we have shipped your order, we will send you an email with shipping details and a tracking number.
Follow the link in the email to check the estimated arrival date of your order.
Second Day Delivery - $25 (only for USA & Canada).
Your order must reach us by 12 PM (Eastern Time). It will normally be delivered within two business days.
Overnight Delivery - $30 (only for USA & Canada).
Your order must reach us by 12 PM (Eastern Time). It will normally be delivered the following business day.
Same day delivery (Manhattan Only) - $40 (only for USA & Canada).
When available, our customers in Manhattan or Ontario who order by 12 PM (Eastern Time) Monday - Friday can select same-day delivery for a fee of $40.
You or an authorized person must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, UPS will leave a re-delivery slip.
We cannot ship to post office boxes, APO/FPO addresses, freight forwarders, or a hotel/motel address. We cannot ship to Puerto Rico, Guam, and all other U.S. possessions and territories situated outside North America.
11. What are your return and exchange policies?
You may return any non-final-sale product ordered on the www.princess-victoria.com website for a refund within fourteen (14) calendar days from the delivery date.
Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box).
The original invoice must be provided with any return.
Underwear is the final sale. We do not offer returns, exchanges, or store credit on purchased underwear items.
Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased underwear items.
To return a product, log in to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service cs@princess-victoria.com For more information on returns please see terms and conditions of sale
12. How do I change my email address for my login?
Sign in to your Online Account using your current email address and password. Once you have successfully signed in to your account, you may change the email address by clicking on "Edit Your Account Information".
13. How do I cancel my order?
If you wish to cancel your order, please email us at Customer Services cs@princess-vioctoria.com as soon as possible. We will make every effort to accommodate your request but, in some cases, we will be unable to cancel orders, such as orders that have already shipped.
14. How do I register or sign in?
Please click LOGIN/REGISTER from the homepage.
15. What if I can’t remember my password?
Please click login from the homepage and click "Forgot Password?".
16. How do I unsubscribe from newsletter updates?
Click Unsubscribe at the bottom of the email communication.
CONTACT US
Our customer services are available 24/7. Email us at cs@princess-victoria.com
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