Frequently Asked Questions

CONTACT US

Customer Service is available 24 hours, 7 days a week. Email us at cs@princess-victoria.com

1. IS SALES TAX OR VAT APPLIED TO MY ORDER

PRINCESS VICTORIA charges for USA and Canada state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada, Toronto, Vencor, British Colombia, and Calgary.  for GCC VAT will be charge on local rate.

2. WHAT PERSONAL INFORMATION IS COLLECTED

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at www.princess-victoria.com/privacy

3. HOW IS MY PERSONAL INFORMATION SAFEGUARDED

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

4. HOW DO I AUTHENTICATE A PRINCESS VICTORIA PRODUCT

All items purchased from a PRINCESS VICTORIA showroom or at www.princess-victoria.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact Customer Service cs@princess-victoria.com for specific information.

5. IS GIFT WRAPPING AVAILABLE

Yes, items may be gift wrapped in our signature PRINCESS VICTORIA black gift box tied with PRINCESS VICTORIA logo-printed ribbon and embellished with a personalized gift label. Gift-wrapping is $10.

6. WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.

7. DO I HAVE TO SIGN FOR MY PACKAGE UPON ARRIVAL

Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.

8. HOW CAN I CHECK THE STATUS OF MY ORDER

If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

9. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER

You can shop at PRINCESS VICTORIA LUXURY FASHION & COSMETICS without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

•   Track your orders and review past purchases.

•    Request a return directly from your account.

•    Add sold out items and products you love to your Wish List.

•    Preview our new collections.

•    Save your address and card details so you can shop even quicker next time.

10. WHAT ARE YOUR SHIPPING METHODS AND COSTS

We offer Complimentary Ground Shipping via UPS on all OVER THE WORLD orders.

Your ground order will be delivered within 5 to 7 business days. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival date of your order.

Second Day Delivery - $25 (only for USA & Canada)

Your order must reach us by 12 PM (Eastern Time). It will normally be delivered within two business days.

Overnight Delivery - $30   (only for USA & Canada)

Your order must reach us by 12 PM (Eastern Time). It will normally be delivered the following business day.

Same Day Delivery (Manhattan Only) - $40 (only for USA & Canada)

When available, our customers in Manhattan or Ontario who order by 12 PM (Eastern Time) Monday - Friday can select same-day delivery for a fee of $40

You, or an authorized person must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives,  UPS will leave a re-delivery slip.

We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, or a hotel/motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

11. WHAT ARE YOUR RETURN AND EXCHANGE POLICIES

You may return any non-final-sale product ordered on the www.princess-victoria.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.

Underwear is final sale. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED UNDERWEAR ITEMS.

Sale merchandise is final sale. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.

To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service cs@princess-victoria.com For more information on returns please see terms and conditions of sale

12. HOW DO I CHANGE MY EMAIL ADDRESS FOR MY LOGIN

Sign in to your Online Account using your current email address and password. Once you have successfully signed into your account, you may change the email address by clicking on "Edit Your Account Information".

13. HOW DO I CANCEL MY ORDER

If you wish to cancel your order, please email us at Customer Services cs@princess-vioctoria.com as soon as possible. We will make every effort to accommodate your request but, in some cases, we will be unable to cancel orders, such as orders that have already shipped.

14. HOW DO I REGISTER OR SIGN IN

Please click LOGIN/REGISTER from the homepage.

15. WHAT IF I CAN’T REMEMBER MY PASSWORD

Please click login from the homepage and click "Forgot Password?".

16. HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES

Click Unsubscribe at the bottom of an email communication.