Frequently Asked Questions

General

1. How can I place an order?

You can give us a 'call', schedule a Skype appointment, or 'visit our showroom'.

2. Who do you sell to?

We sell to high-end spas, salons, and makeup artists. Many sell under their brand and because of confidentiality we cannot give out their names. We only sell to registered businesses, never to the public.

3. How do I pay?

Visa, Master Card, American Express. All first orders are cash or credit card.

4. How much would a start-up makeup center cost me?

The price will vary depending on what products you would like to include in a start-up order, however, we will work with you to ensure your budget requirements are met.

5. Do you have minimus?

No, we do not; you can order exactly what you need, including your first order.

Shipping

6. How long does it take to receive my first branded order?

To process your first branded order, please allow approximately 2-3 weeks, after you have approved your layouts and order payment has been received. Repeat orders ship within 10 business days.

7. How much do you charge for shipping?

For shipments to the United States and Canada: $15.00 plus $2.00 for each additional one hundred dollars of the order. For outside the US and Canada please call.

8. Where do you ship?

We are a global company and we ship worldwide.

Products Related

9. Are the displays available for sale?

Yes. We have no minimums, order exactly what you need. The displays fit together to create as small or as large a makeup center that you need.

10.  Can you put my name on the product?

See our 'Create Your Own Brand' page for more details.

11. How accurate are your product colors/swatches that can be seen on your website?

Due to variances among color monitors and different operating systems, the colors that appear on your screen, in our color charts, and in other places throughout our site may not be the exact result that you are looking for. These colors are provided as a rough guide only. If you are unsure, we suggest ordering one of the products or contacting a brand manager for color recommendations.

12. How do I see what’s trending now?

We email our subscribed customers the latest trends, four times a year. If you would like to receive these email updates 'subscribe here'.

13. Do you have a color catalog?

Yes, but we suggest viewing the entire line through our website for the most current selection. Start viewing our products 'here'.

14. Are you the manufacturer?

Yes, we manufacture everything, except for cosmetic pencils and accessories.