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Returns & Refunds

How to Return a Product

  1. Sign in to your PRINCESS VICTORIA account and select my orders.
  2. Select the order you wish to return and click on the manage order button.
  3. Click on return items.
  4. Fill in the return form and then available return options (pickup/drop-off) will be displayed.
  5. Pack your PRINCESS VICTORIA parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you, and secure the return label on top of the return package.
  6. Head to your nearest drop-off point or wait for collection by our pick-up service.
  7. View courier office location.

Returns Policy

  1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is “No longer needed”.

Beauty, Personal Care & Health

Hair Removal & Electronic Accessories

  • Non-returnable
  • PRINCESS VICTORIA store items: 7 Days; return and refund.
  • Non-PRINCESS VICTORIA store items: 5 Days; return and refund.
  • Not eligible for return if the item is “No longer needed”.
  1. If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  2. For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Luxury Fashion

Clothing, Apparel, Bags & Shoes

  • PRINCESS VICTORIA items: 7 Days; Return and refund.
  • If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available in our store.
  • If the same item is not available in our store, a refund will be issued.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information, please.

Shoe care

  • PRINCESS VICTORIA Store items: 7 Days; Return and refund.
  • Non-PRINCESS VICTORIA Store items: 5 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”.

If your item arrived in defective/damaged or incorrect/incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Valid reasons to return an item

  • The delivered product is damaged (physically destroyed or broken)/defective (dead on arrival).
  • The delivered product is incorrect (presentation different on the website)/ incomplete (missing parts).
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only.

Refund Policy

Issuance of Refunds

  • If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product. The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines referred).
  • Email:   cs@princess-victoria.com

SUBTOTAL

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